We are always delighted any questions from our current and potential clients. Below is a list of Frequently Asked Questions to hopefully assist you in making your decision.
Do you accommodate last-minute orders?
In order to guarantee delivery time and meal selection, we ask that you place your order no later than 2:00 p.m. the day prior to the event. However, we pride ourselves on being able to accommodate last-minute orders, and we are almost always able to provide service even when given just a few hours of notice.
What is your delivery window?
When you place a catering order you provide us with your “Service Time,” which is the latest time by which you require meal setup completed. We will then deliver between one hour-and fifteen minutes and two hours– prior to your eating time, to assure setup is completed by your eating time. For example, if you provide us with a 11:30 a.m. “Service Time,” we will deliver between 9:30 a.m. and 10:15 a.m., to assure setup by 11:30 a.m. Delivery time for events that are larger in size or that require extended setup will be determined as appropriate.
Can you provide tables, chairs, linens and other rental items?
We can provide tables, chairs, linens, gas heaters, barbeques, canopies, tents, entertainment, security service, and just about anything else your event requires, for an additional charge.
Can you provide servers, chefs and bartenders?
We can provide any necessary serving, chef and/or bartending personnel.
Do you provide service ware and eating utensils?
Delivery includes our standard disposable plates, forks, knives and napkins. You can upgrade your disposable serviceware for $1.00 to $1.75 per person.
Is there a minimum order requirement?
Most orders require a 15 person minimum order. Higher minimums may apply to evening, weekend, or long-distance orders.
What happens if I need to cancel my catering order?
For standard corporate events (that is, events not requiring special services or products), we allow cancellation without penalty until 4:00 p.m. the day prior to the event. Cancellations occurring after 4:00 p.m. the day prior to the event are assessed the full charge.
Do you have a delivery charge?
Every delivery is assessed a reasonable delivery charge that is based primarily on the delivery location. However, when multiple deliveries are made to the same location at the same time, only one delivery charged is assessed (Corporate Accounts only). Click here for delivery fee schedule.
What are your delivery boundaries?
We deliver to most cities within Los Angeles County, and portions of San Bernardino, Riverside and Orange Counties. Click here to see if your zip code is listed on our delivery are. We are glad to deliver outside of these areas however, an additional delivery fee will be assessed.
Why do you charge a service fee?
The service charge is not a gratuity for staff. It helps cover the cost of hours required to prep, plan and execute an event. As with all of our events, a gratuity is never required, not expected, and always appreciated.
What methods of payment do you accept?
We accept all major credit cards, cash, company and personal checks. For corporate clients, we allow payment to be made within thirty (30) days of the event. For private parties, full payment must be made no later than five (5) days prior to the event. However all orders require a 50% deposit to confirm service date.
What do your prices include?
Chef MiMi’s Catering‘s per person’ prices include: food, white linen and all necessary service ware.
What is your policy on bringing our own wine and champagne?
A corkage fee will apply to all client provided beverages supplied by the client.
Do you provide complete bar service?
Although we do not provide any alcohol Chef MiMi’s Catering are able to provide you with a full range of bar and beverage service options.
Do you have any references?
Yes! Chef MiMi’s Catering is happy to provide you with a list of our satisfied customers!